Commercial Policy
1. Legal Name:
CHINH VUVAN
Our business operates and conducts all transactions under the legal name CHINH VUVAN. All contracts, orders, and other agreements related to customers will be managed and supervised by this legal representative.
2. Address:
〒230-0078
Kanagawa Prefecture, Yokohama City, Tsurumi-ku, Kishiya 2-Chome 13-2, Sunny Heights, Room 201
This is our registered address and official place of business. Customers may send correspondence or inquiries directly to this address if necessary. For more information about our location or support requests, please contact us via email or phone.
3. Phone Number:
+81 70 1378 2215
We are available to handle and respond to customer inquiries through this phone number. Our support team will respond to calls and messages during business hours and commit to addressing any requests within 24 hours.
4. Email Address:
support@beeart.tech
This is our official email address for receiving all customer inquiries, support requests, or complaints. We will respond to customers’ emails within 24 business hours.
5. Operations Manager:
CHINH VUVAN
As the legal representative, CHINH VUVAN is responsible for overseeing all operations of the business. All matters related to operations, management, and dispute resolution will be handled under the supervision of this director. Customers may contact CHINH VUVAN directly for management-related issues through the provided communication channels.
6. Additional Fees:
We apply certain additional fees to transactions, including:
• Flat Shipping Fee: ¥1,000 per package, regardless of weight or distance. The shipping fee will be calculated at checkout and clearly displayed on the payment page.
• Konbini Payment Transaction Fee: ¥100 per transaction, applicable to payments made through Konbini convenience stores.
Note: All of these fees will be fully disclosed before customers complete the transaction. There are no hidden costs beyond those listed at checkout.
7. Return and Refund Policy:
For non-defective products, at the customer’s request:
• Before shipment: Customers may request to cancel the order before the product is shipped. To cancel an order, please access your account on our website and select the “Cancel Order” option. If the order has been paid for, the amount will be refunded to the customer’s account within 5-7 business days, depending on the original payment method.
• After the product has been shipped: If the product remains unopened and the seal is intact, customers may request to return or exchange the product within 10 days of receiving it. To proceed with this, please contact our customer service via email or phone for specific instructions. Once we receive the returned product and verify its condition, the refund will be processed within 7-10 business days.
For defective or incorrect products:
• If a customer receives a product with technical defects, damage, or that does not match the description on the website, the customer must contact us via email at support@beeart.tech within 10 days of receipt.
• We will cover all return shipping costs for defective products, and the customer will receive a full refund or a replacement product free of charge.
8. Shipping Time:
All orders will be processed and shipped within 3-5 business days from the date of payment completion. After shipping, products will be delivered to customers within a maximum of 14 days, depending on the delivery location. Shipping times may vary depending on the region and external factors (weather, local events, etc.).
Note: In case of any delays, we will promptly notify customers via email or phone number registered with the order.
9. Payment Methods:
We support multiple payment methods to offer convenience for customers, including:
• Credit Cards: We accept international credit cards such as Visa, MasterCard, and American Express.
• Bank Transfer: Customers may also choose to pay via bank transfer. Detailed bank account information will be provided once the customer completes the order on our website.
10. Payment Deadlines:
• Credit Card Payments: Credit card transactions will be processed immediately upon completion of the payment procedure on our website.
• Bank Transfer: For orders paid by bank transfer, customers have 3 days to complete the payment from the date of placing the order. If payment is not received within this period, the order will be automatically canceled.
11. Pricing:
• Product and Service Pricing: All products and services listed on our website include taxes, and no additional fees will be incurred other than those specified at checkout.
• Each product’s price will be clearly displayed on the product details page. Customers should verify and confirm the price before proceeding with payment.
12. Validity Period:
Our products do not have a validity period unless specified during special promotions or limited-time offers. The terms of such offers will be clearly stated on the website with specific validity periods.
13. Product Quantity:
If a product has a limited quantity, we will provide information about the remaining stock on the product page. Orders will be processed on a first-come, first-served basis and may be declined if the product is out of stock.
14. System Requirements:
For software products or digital services, please ensure that your system meets the minimum requirements listed on the product details page. We are not responsible for issues arising from customers’ systems being incompatible with the product.
15. Official Website:
https://beeart.tech/
This is our official website. Customers can find more information about our products, services, and commerce policies on this site.
16. Independent Sales as an Individual:
We operate and sell as an independent individual. This means all transactions with customers are conducted in a personal capacity and not under a corporate legal entity. Any rights and obligations arising from transactions will be handled according to individual laws applicable to independent sellers in Japan.